This page explains how Fernstead Grounds Care collects and manages personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We keep this policy plain so you can understand what happens with your details when you contact or use our services.
What we collect
We gather basic contact details when you reach out by email, phone, or our quote form. This includes your name, address, phone number, and any garden information you choose to share. We do not request financial details through the website. We also log simple, anonymous visit statistics through standard cookies for site performance review.
Why we collect it
We use your information to arrange visits, prepare quotes, manage bookings, and provide updates about scheduled work. Occasionally we might send short follow-up messages for feedback or schedule adjustments. We never sell or exchange data with any third party for marketing purposes.
Where and how it is stored
Contact data is stored securely on protected devices within the United Kingdom. Access is restricted to authorised staff who coordinate site visits. Electronic data is password protected and reviewed periodically for accuracy and relevance. Outdated records are removed responsibly.
Your rights
You have the right to access, correct, or delete your personal data. You can also ask us to limit how we use your information. Requests can be sent by email to [email protected]. We will respond within one calendar month, as required by UK GDPR.
Data retention
Records connected to quotes or completed services are kept for up to two years, mainly for accounting and reference. After that, they are securely deleted unless legal obligations require longer retention.
Third-party services
Our website may contain links to mapping, font or analytics tools operated by external providers. These use limited technical cookies or IP data. We select reputable services that align with UK privacy standards and offer transparent policies of their own.
Contact
If you have concerns about how your data is handled, please contact Fernstead Grounds Care at:
6 Gillygate, York YO31 7EQ, England
Phone: 441 904 685 742
Email: [email protected]
You may also contact the Information Commissioner’s Office (ICO) if you believe your data has been misused.